Terms & Conditions
Terms & Conditions
MYNE Nutrition Limited, t/a SISTERLY (39 Northumberland Road, Dublin 4, D04 H1F3), and their associates are providing their services to you subject to the following terms, which are also known as our terms and conditions (“Terms of Use”). By gaining access and choosing to peruse this website, you accept and agree to these Terms of Use. If you choose not to agree to these Terms of Use, you are advised to discontinue using this website.
MYNE Nutrition Limited is an Irish registered company (CRN 681372). Our contact details are listed in the ‘Contact’ section of our website. MYNE Nutrition Limited reserves the right to change and alter these terms without prior notice. It is up to the website user to take responsibility for returning to this page to review any changes made. These changes take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. These Terms and Conditions were last altered on the 10th of October 2022.
General
Welcome to the sisterlylab.com website (the "Site"). This website is owned by MYNE Nutrition Limited (t/a SISTERLY), 39 Northumberland Road, Dublin 4, D04 H1F3, Ireland. MYNE Nutrition Limited provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive licence to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the licence granted in this paragraph without notice to you.
IMPORTANT DISCLAIMER
THIS SITE DOES NOT PROVIDE ANY MEDICAL ADVICE. Information on this website is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other health-care professional. You should not use the information on this website for diagnosing or treating a health problem or disease or prescribing any medication or other treatment. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site.
We do not recommend or endorse any specific professionals, tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by us, our consultants, dietitians, our employees, and others appearing on Site (at our invitation or other visitors to the Site) is at your own risk. The site is intended for healthy adults only. Subscribers must be 18 years or over.
The use of this website does not create a professional-client relationship (including relationship between Subscribers and Registered Dietitians). Information provided on this web site and the use of any products or services purchased from our web site by you DOES NOT create a doctor-patient relationship between you and any of the consultants affiliated with our web site.
If you have or suspect that you have a medical problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this Site.
Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional prior to use if you have or suspected a medical condition, are taking prescription drugs, or are pregnant or lactating.
You should always speak with your physician or other healthcare professional before taking any medication or nutritional or herbal supplement or adopting any treatment for a health problem.
You should carefully read all product packaging and instructions for any products or services purchased from this Site.
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.
Use of Site
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Irish or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.
We do not guarantee that our Site will be free from viruses, bugs or other harmful code or programs. You are responsible for ensuring that your equipment and devices to access our Site are installed with up-to-date and sufficient anti-virus software.
You must not attempt to hack or attack or attempt to gain unauthorised access to our Site, any part of it or any software or equipment connected to it. We may take legal action against you and disclose your details to law enforcement agencies where we believe this is necessary or if we are required to disclose them by law. We may take any other action as we consider necessary.
We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorised to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorisation or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORISED BY YOU, INCLUDING, WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorised use of your password or identification or any other breach or threatened breach of this Site's security.
Standard Terms of Sales
When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your prospective Order before you submit it to the Site. Irrespective of any previous price you have seen or heard, once you select a Product you wish to Order, you will be shown or told (on the Site) the charges you must pay, including VAT or other sales taxes, if applicable. Unless otherwise stipulated on the Site, all charges are in the currency then in force in Ireland. You shall pay for the Product in full when ordering by supplying us with your credit or debit card details from a credit or debit card company acceptable to us or by Paypal, which we require to process your Order. Alternatively, you may pay by any method that we have said is acceptable to us, but in any event, we shall only be bound to supply after we have received cleared funds in full. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
If you are asked for payment card details, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us. You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, account or other payment methods that you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product. When you submit an Order to the Site, you agree to do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order. Your Order remains valid as an offer until we issue our Confirmation of Order or, if earlier when we receive your notice revoking your Order.
We shall only be obliged to supply the Product to you once we have accepted your Order. Unless expressly stating that we accept your order, an email, letter, fax, or other Acknowledgement of your Order by us is purely for information purposes and does not constitute the Confirmation of the Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have ordered. At our discretion, we may refuse to accept an Order from you for any reason, including unavailability of supplies, or we may offer you an alternative Product (in which case we may require you to re-submit your Order first). A Contract shall be formed, and we shall be legally bound to supply the Product to you when we accept your Order. Acceptance shall occur when we expressly accept your Order by email to you in the form of a document called a "Confirmation of Order" stating that we are accepting your Order. Our Confirmation of Order shall be deemed to come into effect when we have dispatched it. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after we have accepted your Order. Until we accept your Order, we reserve the right to refuse to process your Order, and you reserve the right to cancel your Order. If you or we have cancelled your Order before we have accepted it, we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the Product. If you discover that you have made a mistake with your Order after submitting it to the Site, please get in touch with hello@sisterlylab.com immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.
If you make an order on behalf of another person, you warrant that you have full authority to do so, and you accept personal responsibility for every act or omission by you.
We try very hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price. You must only submit to us, our agent or the Site information which is accurate and not misleading, and you must keep it up to date and inform us of changes.
We deliver your product via courier. If you order from outside Ireland, you are responsible for any charges that might apply from customs (e.g. VAT, import tax) or other government agencies of your country. Please check your local requirements before ordering from our Site.
You are responsible for ensuring that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have. Any descriptions or images of the Products, and the packaging in which they are provided, which are set out on our website, are for illustration only. While we endeavour to be as accurate and consistent as possible, the Products may be slightly different to those descriptions or images.
*Please note: If you have provided a mobile phone number, the delivery provider will typically contact you in advance of delivery. If you’re not in when your order is delivered, you may be asked to collect it from your local postal depot. It will be returned to our warehouse if you do not collect your order within 5 business days. We are not responsible for uncollected orders, which will not be refunded. Should this occur, you can choose to have your order re-delivered however, this will incur an additional cost.
Duty & VAT
In the event that an international shipment attracts import charges, you are required to pay all outstanding charges to receive it. Prior to placing an order, you should contact your local customs office for information on this. These charges are unable to be paid for or reimbursed by MYNE Nutrition Limited.
Right to Cancel
If you reside within the European Union and have ordered a Product but have yet to receive it, you may cancel your order without giving a reason at any time within 14 days of your order. You will have no obligation, and we will return your money. If you have ordered the Product and received it, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Product back to us within that same 14-day period. We will return your money if we receive the Products in a condition where we can re-sell them at full price, in new condition, with labels and packaging intact.
Cancellation rights during the cooling-off period do not apply to you if the Product that you have ordered is sealed for health or hygiene reasons, and you have broken the seal or if the Product is of a kind that will deteriorate rapidly.
If the Product has been delivered to you before your decision to cancel your Order, then you must return it to us without undue delay and, in any event, not later than 14 days after the day you let us know that you wish to cancel the Contract. You will be responsible for the cost of returning the Product to us except where the Product is faulty or not as described.
Faulty Products
We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time. In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including: a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and b) you providing us with the delivery note number and such other information as we reasonably require. If you believe you received a faulty product, please get in touch with us immediately at hello@sisterlylab.com.
Upon confirmation of the faultiness of the Product, we will refund or replace the product immediately.
Termination & Effect of Termination
In addition to any other legal or equitable remedies, we may immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement without prior notice to you. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site, and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including, without limitation, payment obligations) of the parties arising before the date of termination.
Circumstances Beyond Our Control
If there is a failure to perform or delay in performing any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure. Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lockouts, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms you will be notified as soon as reasonably possible. The time for the performance of our obligations will be extended, and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.
If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the Order. We may cancel the Order if the Circumstances Beyond Our Control continue for more than four weeks.
Promotional Discounts
We reserve the right to offer limited promotional discounts to customers. We reserve the right to cancel the promotion at any time. Discount codes and promotions are not applicable on already discounted items.
Reviews & Comments
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including, without limitation, photographs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
Intellectual Property
All text, photographs, graphics, button icons, images, audio clips, and software (collectively, "Content") belongs exclusively to MYNE Nutrition Limited or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the "Compilation") belongs exclusively to MYNE Nutrition Limited or its affiliates. All software used on this Site (the "Software") is the property of MYNE Nutrition Limited and its affiliates or its Software suppliers. The Content, the Compilation and the Software are all protected by Irish and international copyright laws. SISTERLY, SISTERLYLAB.COM, #SISTERLYCIRCLE (& design), and other logos, slogans, trade names, or words are registered trademarks, trademarks or service marks of MYNE Nutrition Limited, its affiliates, suppliers, or third parties. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.
Privacy Policy
Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.
International Access
This Site may be accessed from countries other than Ireland. This Site may contain products or references to products that are not available outside of Ireland. Any such references do not imply that such products will be made available outside Ireland. If you access and use this Site outside of Ireland, you are responsible for complying with local laws and regulations.
DISCLAIMER AND LIMITATION OF LIABILITY
This clause prevails over all other clauses. It sets forth our entire Liability, and your sole and exclusive remedies, for: a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or b) otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions. THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED IN THIS AGREEMENT. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Links
This Site may contain links to third-party websites. You acknowledge that we are not responsible for the operation of or the content on any linked website, and we accept no responsibility for any loss or damage suffered due to your use of them. Where we provide links, we do so where we believe it may assist you and other visitors to our Site but by providing the link, we do not in any way approve the linked website or anything contained on it.
You may link to our Site, but any such link is subject to the following conditions:
- The link must not damage our reputation;
- You must ensure that the link does not in any way suggest that there is any association between us and does not suggest that we promote or endorse you in any way; and
- We reserve the right to withdraw permission to you linking to our Site.
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please get in touch with us immediately at hello@sisterlylab.com.
Remedies
You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.
No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages, injunctive relief, legal fees and expenses.
No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
Applicable Law
These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Irish law. Both you and we hereby submit to the non-exclusive jurisdiction of the Irish Courts. All dealings, correspondence and contacts between us shall be made or conducted in English.
Disputes
Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to confidential arbitration in Ireland, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in Ireland. You hereby consent to and waive all defences of lack of personal jurisdiction and forum non-convenience with respect to venue and jurisdiction in the state and the courts of Ireland. Arbitration under these Terms of Use shall be conducted pursuant to the Commercial Arbitration Rules prevailing in Ireland. The arbitrator's award shall be final and binding and may be entered as a judgement in any court of competent jurisdiction. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.
Assignment
We may assign our rights and obligations under these Terms to any other person. We will inform you in writing or by email if there is any such assignment of rights and obligations. You cannot transfer your rights and obligations under these Terms to another person without our written approval. These terms are only between you and us. No other third person shall have any rights to enforce any terms.
Severability
If any of these provisions shall be deemed invalid, void, or unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.
Our Address
Please send any questions or comments regarding this Site to MYNE Nutrition Limited, 39 Northumberland Road, Dublin 4, D04 H1F3, Ireland.