Privacy Policy
COLLECTION OF INFORMATION
We are MYNE Nutrition Limited. We’re an Irish-registered company (CRN 681372). We take the privacy and security of the personal information we hold about you seriously. This privacy policy is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this Privacy Policy carefully to understand why and how we use the personal information we collect and hold about you.
You can get hold of us by emailing us at hello@sisterlylab.com or write to us at 39 Northumberland Road, Dublin 4, D04 H1F3, Ireland.
It is important that you keep your personal information up to date. If any of your personal information changes, please get in touch with us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the product(s) to you (for example, if you move address and do not tell us, then your product(s) may be delivered to the wrong address).
We do not have a data protection officer, but if you have any questions about this privacy notice or issues arising from it, you should contact Jennifer O’Connell who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact her using the details set out above.
We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customised experience. For example, we can use your personal information to:
- help make the Site more convenient for you to use by not having to enter information more than once.
- help you quickly find information, products, and services.
- help us create content that is most relevant to you.
- alert you to new information, products, and services that we offer.
We collect identifiable information such as names, postal/zip codes, addresses, emails, phone numbers and so on, which our visitors voluntarily submit, like you. The information collected may be used to process financial transactions to enable you to purchase our products, to communicate with you through email and SMS, to fulfil your order, and keep you informed about promotions, competition outcomes or content, such as health and wellness tips, that may interest you. We may also use this information to communicate with you on customer service enquiries, returns or any other requests that you may have.
UNSUBSCRIBE/OPT-OUT/CORRECTIONS
Our lawful ground of processing your personal data to send you marketing communications is your consent or our legitimate interests (namely, to grow our business).
We will allow you to opt out of receiving advertising, marketing or promotional materials sent by our third-party business parties or us and to unsubscribe from any newsletters we send to our members. To unsubscribe, you simply open one of our promotional emails and click on the unsubscribe link at the bottom.
If you would like to (a) correct or update your personal information; (b) stop receiving emails to your email address; (c) delete any personal information we have about you; (d) register a complaint; or (e) require more information, please send your request to hello@sisterlylab.com
We use cookies on our website to help customise the Site and improve your experience. You can read more about this within our Cookie Policy.
USE & DISTRIBUTION OF INFORMATION
We aim to provide excellent service and offer you the best products.
Under the General Data Protection Regulations (GDPR), we can only legally process your personal data if we have a lawful ground for doing so.
Hence, we use your personal information to fulfil your order, provide customer service and communicate with you via customised emails and newsletters. We also use this information to improve our Site’s layout, content, outreach, and marketing efforts.
We do not sell, rent, trade, licence or otherwise disclose your specific personal information or financial information to anyone except in the event of fraud prevention or investigation. In this case, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or (3) investigating fraud which has already taken place. We will also share and disclose your personal information to third parties under certain circumstances. We may share personal information with our service providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may interest you.
YOUR LEGAL RIGHTS
Under data protection laws, you have certain rights in relation to your personal information, as follows:
- Right to request access: (often called ‘subject access’). This is the right to obtain a copy of the personal information we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
- Right to correction: this is the right to request that any incorrect personal data be corrected, and that any incomplete personal data be completed.
- Right to erasure: (often called the 'right to be forgotten'). This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
- Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
- Right to data portability: this right allows you to request us to transfer your personal information to someone else.
- Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is for legitimate reasons.
In addition to the rights set out above, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.
If you want to exercise any of the above rights concerning your personal information, please contact us using the details set out at the beginning of this notice.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Data Commissioner’s Office (DCO), Ireland’s supervisory authority for data protection issues (https://www.dataprotection.ie/). We would be grateful if you would contact us first if you have a complaint so we can try to resolve it for you.
COMMITMENT TO DATA SECURITY
We take reasonable precautions to protect your personal information and follow the industry’s best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personally identifiable information is kept secure and encrypted during this type of transmission.
For payments, we are using a certified payment gateway provider. All credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. We, therefore, do not see or keep your credit card information.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Our website may contain links to third-party websites. If you click and follow those links, these will take you to the third-party website. Those third-party websites may collect personal information from you, and you will need to check their privacy notices to understand how they collect and use your personal information.
DATA RETENTION
We will only hold your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting or reporting requirements.
When deciding the correct time to keep the data, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
OPT-OUT/CORRECTIONS
If you would like to (a) correct or update your personal information; (b) stop receiving emails to your email address; and/or (c) delete any personal information we have about you (d) register a complaint or (e) require more information please send your request to hello@sisterlylab.com.
ACCESSIBILITY
MYNE Nutrition Limited values inclusion and access in all areas of our business, and we aspire to exceed our customers’ expectations. This is why we strive to provide an accessible experience to all. We endeavour to make our internal policies and actions a driving force toward providing a user experience that is respectful, inclusive, and supportive of all.
If you are having difficulty viewing or navigating the content on this Site or notice any content, feature, or functionality that you believe is not accessible to people with disabilities, please email us at hello@sisterlylab.com and describe the specific feature you feel is not accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to improve the accessibility of this website for all of our customers and our overall accessibility policies.