Shipping & Returns
We offer FREE SHIPPING on all orders in Ireland and the UK.
We ship throughout Ireland, the United Kingdom and the EU.
| Country/Region | Delivery Time | Cost |
| Ireland | 1-2 business days | Free Shipping |
| UK | 1-2 business days | Free Shipping |
| Rest of Europe | 3-5 business days | €10 |
We can also ship to select other countries - please email us at hello@sisterlylab.com for more information. Please note that for some countries (outside of Ireland and the UK), import duties may be applied.
Once your order is shipped, you will receive a dispatch confirmation email.
If you opt for a subscription, you can cancel or pause your subscription at any time (giving 48 hours minimum notice before your next order renewal). You can also skip a delivery if you do not need more product delivered that month.
Cooling off period
If you reside within the European Union and have ordered a product but have yet to receive it, you may cancel your order without giving a reason at any time within 14 days of your order. You will have no obligation, and we will return your money.
Cancellation
If you have received a product and are not satisfied with it, a refund will be given only for the product excluding any shipping charges, and will be given ONLY under the following conditions:
- You must contact us prior to returning any Product.
- We must receive the product within 14 days of you informing us of your cancellation.
- You are responsible for the cost of returning the product to us, except where the product is faulty or not as described.
- Only Unopened Product will be accepted for refunds. Where the product or its packaging has been damaged or opened, the product cannot be returned for heath protection and hygiene reasons.
- A credit will be given to your credit card or your account with the price of the product excluding shipping charges if we receive the product in a condition where we can re-sell them at full price, in new condition, with labels and packaging intact.
Faulty Product
If, however you receive a faulty product, apologies. Please send a photo of the product, a summary of the fault and your order number to hello@sisterlylab.com. We’ll take care of the rest.
Upon confirmation of the faultiness of the product, we will refund or replace the product immediately.
Please contact our customer service team at hello@sisterlylab.com if you have any queries.
Address for Returns
Ireland and EU
SISTERLY
Unit 5 Key Point Business Park
Rosemount Industrial Estate
Ballycoolin
D11PT97
Ireland
UK
SISTERLY
TBM Fulfillment Solution
Unit 2C Rear
One way system (to the rear)
Viking Industrial Estate
Hudson Road
Bedford
MK41 0QB